Privacy Policy

Privacy Policy

Effective Date: October 15, 2026

Important Notice Regarding Text Messaging Data

Office Werk Commercial Cleaning Services (“we,” “us,” or “our”) keeps SMS opt-in information confidential, including phone numbers and consent records, and uses it only to provide our text messaging program and our direct services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.OfficeWerk.com or request our services.

1. Information We Collect

Personal Information:

  • Name
  • Company name
  • Email address
  • Phone number
  • Service address
  • Opt-in records and timestamps for communication channels (SMS, email, etc.)

Non-Personal Information:

  • IP address, browser type, and device information
  • Website usage patterns and analytics
  • Cookies and similar technologies

Customer Communications:

  • Records of quote requests and service inquiries
  • Walkthrough and appointment details
  • Service history and feedback

2. How We Use Your Information

  • Provide, operate, and improve our cleaning services
  • Respond to quote requests, questions, and service requests
  • Schedule walkthroughs and send service-related updates
  • Maintain records of communication preferences and consent
  • Support security, fraud prevention, and compliance
  • Improve website functionality and user experience

3. SMS Messaging & Compliance

By opting in to our SMS messaging program, you agree to receive text messages from Office Werk Commercial Cleaning Services related to your quote request, walkthrough and appointment scheduling, service updates, and customer support.

Opt-In & Consent

  • You will only receive messages if you have explicitly opted in
  • We maintain timestamped records of opt-in actions
  • Consent to receive text messages is not a condition of purchase
  • We comply with the Telephone Consumer Protection Act (TCPA) and applicable CTIA guidelines

Opt-Out Instructions

  • You can cancel SMS messages at any time by replying “STOP”
  • You will receive a final confirmation message, and no further messages will be sent unless you opt in again
  • Opt-out requests are processed promptly

Message Frequency & Content

  • Message frequency varies based on your interactions with our business and your service schedule
  • Messages relate directly to the services you requested
  • If you separately check the marketing consent box, you may also receive occasional promotional messages. We do not send promotional content unless you have specifically consented to receive it

Help & Support

Reply “HELP” for assistance, call (818) 949-1819, or email hello@officewerk.com.

Carrier Information

  • Message and data rates may apply
  • Carriers are not liable for delayed or undelivered messages
  • Our program works with major U.S. carriers and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement reasonable safeguards to protect SMS opt-in information and consent records.

4. Permitted Uses and Limited Disclosures

We do not make customer mobile information available for marketing or promotional use by other entities.

We may use service providers to help operate our website and deliver the services you request (for example: scheduling, website hosting, customer relationship management, and SMS delivery). These providers may access information only as needed to perform services for us and are required to protect it.

If required by law, legal process, or to protect rights and safety, we may disclose information as necessary.

If our business undergoes a merger, acquisition, or transfer of assets, information may be transferred as part of that transaction and will remain subject to the protections described in this policy.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

5. Data Security

We take the security of your personal information seriously and use commercially reasonable measures to protect it, such as access controls, security monitoring and updates, and backup procedures. No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to analyze site traffic, remember preferences, and improve functionality. You can control cookies through your browser settings; disabling cookies may limit some site features.

7. Your Rights & Choices

  • Access, update, or delete personal information we hold about you (where applicable)
  • Opt out of marketing emails by using the unsubscribe link in an email
  • Opt out of SMS messages by replying “STOP”
  • Withdraw consent for future communications

To make a request, contact us using the information below.

8. Links to Other Websites

Our website may contain links to websites not operated by us. We are not responsible for the content or privacy practices of those websites. This Privacy Policy applies only to information collected on www.OfficeWerk.com.

9. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be posted on this page with its effective date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

Office Werk Commercial Cleaning Services
10316 Sepulveda Blvd, Ste 202
Mission Hills, CA 91345
Phone: (818) 949-1819
Email: hello@officewerk.com
Website: www.OfficeWerk.com

By using our website and services, you consent to this Privacy Policy.